Community Standards

LMNC Community StandardsThe LMCN group and website was created to provide an opportunity for members gain a sense of community, to gather and make connections, share helpful resources or trade word of mouth referrals. The aim is to ensure that this platform is inclusive, safe and a place to hold respectful discussions. Please refrain from using profanity or other offensive speech, engaging in personal attacks/name-calling, posting advertising, or wandering away from the topic at hand. No solicitation to benefit INDIVIDUALS of any kind, which means; no advertising or business promotion, charity, fundraisers (ie. GOFUNDME), yard sales, and open houses. Exceptions are non-profit community organizations and Lower Merion school programs.  

You do not need to live in Lower Merion or Narberth to join. If it makes sense for you to be here, you are welcome to be a member of this group!

COMMUNITY STANDARDS

1) NO POLITICS OR RELIGION: Absolutely no political or religious discussions or solicitations are permit PRESS

2) BEHAVIOR EXPECTATIONS: Remember the “Golden Rule” (If you don’t have anything nice to say, don’t say anything at all). To maintain the civility in this group:

  • Act with maturity and consideration for other group members.
  • Don’t be unpleasant. Rule of thumb. If you would not say what you are writing to someones face, then don’t write it!
  • Take some responsibility for the quality of the conversations in which you have initiated in a post. For example if tone of a thread is deterioration, intervene and/or close comments or click “REPORT POST” and a moderator will be notified.
  • Be civil, kind, helpful and non judgmental: Consider your impact on others when making your contribution. If someone asks a question give them an answer to that question without judging them. Do not offer more unless they ask.
  • No libelous or abusive comments. No drama. No fighting. No cursing. NO RANTS. No shaming (example, posting pictures of of peoples cars parked wrong etc.) Mean-spirited, personal attacks on individuals or businesses will not be tolerated. Posts of this nature will be deleted. If you must make posts of this nature do it on your own personal profile. Think of this group as a public space, and your online persona as being subject to judgment as you would by simply walking down the street. This is a closed group but what you post “online” is discover able and can and often will be used against you.
  • Trolls and their posts will promptly be removed from the group. What is a ‘Troll’?
  • We want this to be a welcoming space for intelligent discussion, and we expect participants to help us achieve this by notifying us of potential problems and helping each other to keep conversations inviting and appropriate. If you spot something problematic in community interaction areas, please click REPORT POST. When we all take responsibility for maintaining inappropriate and constructive environment, everyone benefits.
  • MEMBERS VIOLATING THE RULES will be warned. Repeated violators may be “deleted” and banned from using the group.

3) BUSINESS & EVENT PROMOTION: Business self-promotion is NOT ALLOWED in this group and will be promptly removed. You can promote your business via sponsored posts (see specifics below).:

  • Community sponsored events/announcements: Libraries, schools, sports teams, police, hospitals, cultural non profits, township activities and scout fundraisers are allowed to be freely posted. (Example: Library hosting a bake sale or poetry contest)
  • Business Promotion: If you are interested in promoting your business your options are: 1) Join the LMCN Provider Services Directory. 2) Request to make an exclusive offer to LMCN or individual sponsored post by emailing lmcn@gmx.com and rates will be provided. 3) Join the LMCN Business group to promote for FREE.  
  •  Business sponsored event promotions: Business sponsored events are only allowed if posted by an admin. If you are interested in promoting your business via sponsored post or making a special offer to LMCN, please submit your request by  
  • Endorsements (shout out’s) made by people who have used the services of someone that they were satisfied with is also acceptable. If someone asks for a recommendation or help with something, and it happens to be in your own industry, it is appropriate to offer your services. In this case, you are not blatantly self promoting, you are being a helpful resource.

4) NO BUYING OR SELLING OF GOODS OR REAL ESTATE LISTINGS: Items for sale (or free) are not permitted. If FREE you can post to the Buy Nothing Lower Merion Group. If you are interested in buying and selling please request to join: Lower Merion & Narberth Yardsale Group. Real Estate or for sale by owner posts are not allowed. They can be posted on the LMCN Facebook Page or in the Real Estate Listing Group. If someone posts that they are looking for a home, then it is okay to respond with a helpful answer.

5) HIRING SERVICE PROVIDERS AND WORD OF MOUTH REFERRALS: This group is all about sharing our good resources with others. When a group member asks for a referral, only recommend service providers that you have actually used. If the person you are recommending is related to you, a friend or in a professional networking organization, please disclose that information in your reply. It is okay to TAG a service provider so they can respond.

As a consumer, it is YOUR RESPONSIBILITY to always check references,  get more than one estimate and do not assume that someone is good just because they were referred here in LMCN. Do your own independent research and screening before hiring anyone to come into your home! NOTE: Again, it is fine to respond to a post if you provide a service that will help. In this case, you are not blatantly self promoting, you are being a helpful resource.

Two examples if how to reply to a post with disclosure:

Harry Vac: Dan Theman is a fantastic electrician. We met through a professional organization. Since then I have used him personally and referred him to my customers. He always does a great job! (xxx) xxx-xxxx.

Mary Wifeofowner: Call our company Mike Flow Plumbing and Heating Inc. in Narberth. He and son Max are both master plumbers. Fair, honest, does quality work really nice guys! xxx-xxx-xxxx.

BE SAFE! Click HERE to review Personal Safety Guidelines for Selecting a Home Services Contractor.

DISCLAIMER: The opinions provided in this group represent the personal opinions of individuals based upon their personal experiences, and cannot be relied upon in any way or time as constituting any warranty or representation.

6) DO NOT BAD-MOUTH BUSINESSES: First of all, there are two sides to every story. A one-sided account if an incident is not fair. LMCN is not set up like Yelp where reviews can be posted with ratings and the business person is given the opportunity to respond to a complaint. Before you post to this group of thousands, consider that your one-sided negative post could potentially destroy a business. You should attempt to resolve an issue first with the business owner or take other appropriate action. Another option is to post your complaint to the business owners Facebook Page. Many businesses in our community have a business page and understand the power of social media. They value customer posts/comments, and in most cases they will promptly reply to in an attempt to resolve the complaint. Personal attacks  and RANTS are destructive and will not be tolerated.

EXAMPLES:

a) If a group member posts asking for an opinion about a business and you did not have a good experience, you should answer in the following manner: I would not go back. If you want specifics please private message me.

b) If a group member posts asking for recommendations for a business, or services provider. Respond with recommendations only. STAY ON TOPIC and do not specify those who you would not recommend.  

Freedom of speech is encouraged, but beware the legal consequences if you post false information. Content that may put you in legal jeopardy, such as potentially libelous or defamatory postings will be removed. If you are compelled to share extensive details of a bad experience, keep it on your own profile page, or discuss it privately outside of this group.

Here is a local example of a person who got sued for negative posts. Radnor Veterinary Hospital fighting negative Yelps…and another example. This woman was ordered to pay 1K for her review.

This woman in another group is scrambling for someone to help her.
negative reviews

7) MEMBERS OF THE PRESS: Group members who work in the media, please extend courtesy by asking permission prior to quoting anyone in this group.

8) PROMOTION OF OTHER GROUPS IS NOT ALLOWED: No promotion of similar groups you have created (or similar to the others listed below) in LMCN. If you start your own group and if it is unique, meaning that it would not attract the same target audience as LMCN, or any of the existing groups below, PM me and I will give it a mention. The group admin community came to this understanding, believing it a fair way to handle this situation.

9) MEDICAL DISCLAIMER: No crowd sourcing for medical advice. These questions should not be directed to members of this group who are part of the medical community. When you are in need of medical advice you should always call your own physician’s office to seek the advice of trained and licensed healthcare practitioners. Asking a group of thousands of strangers to decipher an illness, interpret symptoms, or give recommendations on your care when we have only a description, and are not acquainted with you is not appropriate here. I understand the “village mentality” and I love that about this group, the support and advice, but we cannot assume responsibility for anyone’s health or care. Feel free to ask for a referral for a doctor, a preferred Emergency Room, best walk in clinic. But please do not poll the group. Let medical professionals in your own doctor’s office or emergency room provide the help and reassurance you need.

10) NO PERSONAL FUNDRAISING such as GOFUNDME. These posts  are not allowed and should be made on your own timeline. Although many of these sound like a very good cause, the admins need to have general prohibition on crowdfunding appeals. Otherwise we would need to make individual judgments multiple times every day on whether each cause was “good enough” or not. The alternative, allowing causes to post, would likely result in a tragedy of the commons where good cause crowdfunding appeals would fill the feed of the group.

Take this tip from the  GoFundMe website: Regarding GOFUNDME campaigns, “Your friends and family will be the ones most willing to contribute, and also will be more likely to share your campaign with others.Gaining support for your campaign from your own personal network adds to your campaign’s credibility. When those who know you are excited to support you, it speaks to the authenticity of your campaign.” (READ MORE) on how to promote a GOFUNDME campaign. Everyone should be generally skeptical of crowdfunded projects: They are holding their hands out and asking you for money and they are often not obliged to present any real proof that they’re going to put that money to good use.

11) BABYSITTERS AND CHILD CARE DISCLAIMER: Anyone looking to provide these services should post in the separate Facebook group, THE BABYSITTERS CLUB. Please make safe decisions concerning the care of your children. Members responding to posts in LMCN should understand that this group is not responsible for verifying or screening babysitters or childcare providers. It is the responsibility of all group members to do their own independent research and screening before hiring anyone to come into your home and care for your children. We are concerned about your child’s safety and suggest that your due diligence should include (but not be limited to) researching the childcare providers work experience, confirming childcare certifications, state and federal regulations including clearances.

12) HIRING A PET SITTER – Do your homework before allowing hobby sitters to care for your precious pups! For your own protection, anyone coming into your home to pet-sit or walk your dog should be licensed, bonded, insured. Do not hesitate to ask. Check client and veterinarian references as well.

If you are boarding your dog in someone’s home the owner should have a PA State Kennel license. Use this link from the Pennsylvania Department of Agriculture to check if the place you board your dog has a kennel license. Even if you board in a private home, that caregiver must have a license. You can search by name, county and zip code and all the licensed kennels come up in that area. If you cannot locate the company/person on this list and they are offering boarding, they are committing a crime and should be reported to the State Dog Law Enforcement Officer at (717) 787-4737. http://bit.ly/2t6EYnf

The PA Dog Law Enforcement Agency is cracking down on dog sitters who board in their home and are affiliated with some of these online sites we hear about. The majority of these sitters do not have a required state issued kennel license. They are being fined and ordered to cease and desist.

If you have any questions or concerns please email lmcn@gmx.com

OTHER GROUPS YOU MAY LIKE TO JOIN:
Main Line Foodies
Gardening Friends
Business Owners – LMCN
Networking Women PA
Suburban Dog Talk
Suburban Cat Talk
Lower Merion & Narberth Virtual Yardale Group (must live in LM or Narb)

5 thoughts on “Community Standards”

  1. Joanne hicks said:

    im new to this site & I would love to join! I live in Ardmore so it s seems so great that neighbors can be a community 💕 I have an elderly mom living with me so at times I am overwhelmed but through FB I’ve been able to make some connections💕 the nirses at Lankenau love this site too! They give it 4stars so you are doing a great job guys & thank you💕 joanne

  2. Ilona Brandt- said:

    Thank you for your detailed guidelines.

  3. Good post Karen. Do you know of any groups that focus on seniors in the area?

    • You could check with Eldernet. If they don’t have what you offer…My motto is if you can’t find what you want create it!

  4. Carolyn keith said:

    See good resources listed that would be helpful. My friend C. Parker Stein recommended and my friends at Curves.

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